FAQs

We currently ship within the United States, Canada, and the United Kingdom.  For Canada and UK orders, all shipping rates are set by our carrier, but we are actively working on ways to reduce them.  Please note that our free shipping on orders over $150 offer is only available for addresses within the U.S.

Our current processing time is 7-10 business days, with your order arriving to you within 15 -20 business days. 

Please allow up to 21 - 30 business days for your order to arrive.

In the event that an error was made on our end, we will complete an exchange for the correct product.  Please contact us immediately at ooshiliskin@gmail.com with your order number and photos of incorrect items, so our team can take the proper steps to initiate the exchange process.

If a refund is applicable , we will notify you as to whether or not the criteria for a full or partial refund has been met.  Please allow 5-7 business days for the refund to post to your account ounce it has been approved. 

Please contact us immediately at ooshiliskin@gmail.com. If the order has yet to ship, we will make every effort to cancel/adjust the order before it leaves our warehouse. In the event that the order ships before we’re notified or are able to retrieve it, we will be unable to make any changes to your order or its destination. 

When the order arrives, please inspect it for any damage that may have occurred during shipment. If you determine you have received damaged or unusable items, please retain the box, the packing materials and the items inside. Please provide us with your order number and photos of all damaged items at ooshiliskin@gmail.com, so our team can assess the claim and take the proper steps to find a solution.